Last mile · Netherlands
Homerr claim deadlines, liability and evidence
Homerr compensates the depreciation of the goods up to the cover value selected when the label was bought, typically EUR 50 or EUR 100, with Premium shipping carrying its own agreed terms. Claims are processed after 14 days where the sender can evidence delivery.
Tightest deadline
Not published
Standard cap
Selected cover tier (e.g. EUR 50 / EUR 100)
Liability regime
Contract
Homerr works differently from a traditional carrier: cover is a tier you select at label purchase, not a statutory cap you fall back on. That makes the decision a pricing exercise at the point of shipping rather than a legal question afterwards, and it means an unconsidered default tier is what caps most Homerr claims.
Claim windows
Homerr sets cover per shipment through the value tier chosen when the label is bought, rather than through a single published liability cap.
Claim processing Carrier commitment
after 14 days
Counted from the shipment, where the sender can evidence delivery status.
Homerr processes claims after this period rather than treating it as a filing deadline.
Filing deadline for damage or loss
Verify against your Homerr agreement
Homerr does not publish a single headline filing deadline for business senders. Request it in writing and record it in your claims runbook.
Insured versus uninsured
No additional cover
Homerr compensates the depreciation of the items in the parcel up to the cover value chosen by the customer, for example EUR 50 or EUR 100.
With cover bought
Where Premium shipping was selected at the time of buying the label, Homerr compensates damage and loss according to the terms agreed for that tier.
Delay and late delivery
Not published.
Evidence required
- The shipping confirmation including the track and trace code of the label
- Evidence of the value of the goods
- Photographs of the damage
Exclusions
Homerr does not publish an exclusions list for business senders.
Filing the claim
- Who files
- The sender.
- How to file
- Through Homerr business support.
- Processing time
- Claims are processed after 14 days where delivery status can be evidenced.
What quietly kills Homerr claims
Cover is a tier chosen at label purchase. If nobody actively selected a higher tier, the claim is capped at the default regardless of what the parcel held.
Homerr does not publish a headline filing deadline for business senders, so the deadline that governs is whatever sits in your own agreement. Get it in writing.
The track and trace code on the shipping confirmation is the required proof of delivery status, so label records need to be retained and retrievable.
FAQ
How much does Homerr compensate for a lost parcel?
The depreciation of the items in the parcel, up to the cover value selected when the label was bought, for example EUR 50 or EUR 100. Where Premium shipping was chosen, the terms agreed for that tier apply instead.
What is the Homerr claim deadline?
Homerr does not publish a single headline filing deadline for business senders. It processes claims after 14 days where the sender can evidence delivery status using the track and trace code on the shipping confirmation. Confirm the contractual filing deadline in your own agreement.
Sources
Verified 28 July 2026. This page summarises publicly published conditions for reference. A negotiated carrier contract, a rate-card annex or a service-specific annex can override any of it. Always check the deadline in your own agreement before relying on a figure here. Spotted a figure that has changed? Tell us and we will correct it.
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