Privacy Policy

Last updated: March 20, 2026

1. Information We Collect

We collect information you provide directly, such as your name, email address, and company details when you create an account. We also collect usage data to improve our service, including carrier integration metadata and claim filing activity.

2. Carrier API Keys (BYOK)

Dispatchly operates on a Bring Your Own Key model. Carrier credentials are stored encrypted, scoped to the minimum permissions needed for SLA monitoring and claim filing, and revocable by you at any time.

3. How We Use Your Information

We use your information to provide and improve the Dispatchly service, process carrier SLA claims on your behalf, send service notifications, and communicate product updates. We do not sell your data to third parties.

4. Data Retention

We retain your account data for as long as your account is active. Claim and tracking data is retained for 24 months to support dispute resolution. You may request deletion of your data at any time.

5. Your Rights

You have the right to access, correct, or delete your personal data. You may also request a portable copy of your data. To exercise these rights, contact us at privacy@dispatchly.com.

6. Contact

For privacy-related inquiries, contact us at privacy@dispatchly.com.