Camden Tools
E-commerce | Tools & Hardware
Customer Story
“Dispatchly turned carrier accountability from a chore nobody had time for into money that shows up every month.”
Chet
Director, Camden Tools
£3K–4K
Recovered in claims this month
£36K–48K
Recovered annually from disputes
200
SLA claims won this month
7,000+
Parcels audited every month
About Camden Tools
A growing tools retailer shipping at national scale
Camden Tools sells professional-grade hand and power tools direct to trade and DIY customers, dispatching between 7,000 and 8,000 parcels a month across multiple carriers. As volume grew, so did the cost of late and mishandled deliveries, with no practical way to hold carriers to their service guarantees.
The Challenge
Carrier SLA breaches were quietly eroding margin. Filing claims meant manually cross-checking tracking data against guaranteed delivery windows, then navigating slow carrier portals. With limited operations headcount, the team filed almost nothing and absorbed the loss.
The Solution
Dispatchly connected to Camden Tools’ carrier accounts and began monitoring every shipment automatically. Breaches are detected the moment they happen and claims are filed without manual effort. In a single month the team recovered around 200 claims worth £3,000 to £4,000, with a further £1,750 in claims currently in progress, and every refund lands back in the business in full with no success fee taken from the total.
“We were skeptical that a flat fee could beat the commission auditors, but the numbers spoke for themselves. The refunds are ours, the data is ours, and we got the time back too.”
Chet
Director, Camden Tools
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