Terms of Service — ParcelTrack

1. Acceptance of Terms

By accessing or using ParcelTrack, you agree to be bound by these Terms of Service. If you do not agree, do not use the service.

2. Service Description

ParcelTrack provides automated carrier SLA monitoring, breach detection, and claim filing services. We act on your behalf to recover refunds from carriers for service-level agreement violations.

3. Account Responsibilities

You are responsible for maintaining the security of your account credentials and carrier API keys. You agree to provide accurate information and to keep your account details up to date.

4. Billing and Payments

All plans are billed monthly unless otherwise agreed. Prices are subject to change with 30 days' notice. You keep 100% of all carrier refunds recovered through the platform.

5. Limitation of Liability

ParcelTrack is not liable for carrier decisions regarding claim approvals or denials. We provide best-effort automated claim filing but cannot guarantee specific recovery amounts.

6. Termination

Either party may terminate at any time. Upon termination, your access to the platform will be revoked and data will be handled according to our Privacy Policy.

7. Contact

For questions about these terms, contact us at legal@parceltrack.com.