Parcel · Belgium
bpost claim deadlines, liability and evidence
bpost requires the sender to file a complaint within 7 days of receipt for a damaged parcel. Compensation for a registered domestic shipment is the direct loss suffered up to EUR 39; international registered shipments are covered to 30 SDR.
Tightest deadline
7 days
Standard cap
EUR 39 domestic registered; 30 SDR international
Liability regime
Postal
bpost has the lowest standard ceilings of any carrier on this list, which makes the guarantee options disproportionately important for Belgian volume. The EUR 39 figure for a registered domestic shipment is not a typo, and it is the reason Belgian shippers with any goods value at all should be pricing the guarantee rather than self-insuring.
Claim windows
bpost sets compensation in its own postal conditions. Ceilings are per shipment and are low unless a guarantee option was bought.
Damaged parcel
7 days
Counted from receipt of the parcel.
The sender files the complaint with bpost.
Insured versus uninsured
No additional cover
For a registered shipment that is lost, stolen or damaged, the sender is compensated for the direct loss suffered up to a maximum of EUR 39. International registered shipments are covered as standard against theft, loss and damage up to 30 SDR per shipment.
With cover bought
bpost sells a guarantee option on parcels, which raises cover above the standard ceiling and has its own payout terms.
Delay and late delivery
bpost handles late delivery through its complaints route. There is no general delay compensation on standard parcels.
Evidence required
- The shipment reference
- The invoice for the goods
- A photograph showing the damage
Exclusions
- Consequential loss
- Prohibited and excluded contents
- Insufficient packaging
Filing the claim
- Who files
- The sender.
- How to file
- Through the bpost business complaints route, attaching the invoice and damage photographs.
- Processing time
- Not published as a fixed service level.
What quietly kills bpost claims
The standard registered ceiling of EUR 39 is low enough that a single pair of shoes exceeds it. For Belgian volume, the guarantee option is usually the only meaningful cover.
The 7-day window runs from receipt, so it is the recipient who effectively starts the clock while the sender is the one who has to file.
International registered cover is expressed in SDR rather than euro, so the payout moves with the exchange rate.
FAQ
How long do I have to complain to bpost about a damaged parcel?
7 days from receipt of the parcel. It is the sender who must file the complaint with bpost, so a recipient reporting the damage late to the webshop can consume the whole window.
How much does bpost pay for a lost registered shipment?
The direct loss suffered, up to a maximum of EUR 39 for a domestic registered shipment. International registered shipments are covered as standard up to 30 SDR per shipment.
Does bpost insure parcels automatically?
Only to the standard ceilings above. bpost sells a separate guarantee option on parcels for cover beyond that, and it has to be taken at the time of shipping.
Sources
- bpost, Algemene Voorwaarden Pakketten
- bpost, klacht indienen voor een beschadigd pakje (business)
- bpost, vergoeding bij verlies of schade aangetekende zending
Verified 28 July 2026. This page summarises publicly published conditions for reference. A negotiated carrier contract, a rate-card annex or a service-specific annex can override any of it. Always check the deadline in your own agreement before relying on a figure here. Spotted a figure that has changed? Tell us and we will correct it.
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