Express · Spain, domestic express, plus international road and air
Correos Express claim deadlines, liability and evidence
Correos Express requires notice of non-apparent damage or loss within 7 calendar days of delivery and delay claims within 21 days. International road carriage is limited to 8.33 SDR per kilogram under the CMR and air carriage to 22 SDR per kilogram; optional insurance is capped at EUR 500 per shipment.
Tightest deadline
At delivery
Standard cap
CMR 8.33 SDR/kg road, 22 SDR/kg air; LCTM domestic
Liability regime
Mixed
Correos Express is the counter-example to Correos on the same market: a commercial carrier whose terms sit on transport law rather than postal rules, with the notice periods that come with it. Externally apparent damage has to be raised the same day, on delivery. Damage that is not apparent from the outside gets 7 calendar days domestically and on international road, but 14 days on international air. Delay is a separate 21-day clock counted from the day after delivery.
Claim windows
Domestic carriage runs on the LCTM (Ley del Contrato de Transporte Terrestre de Mercancias) and the LOTT. International road falls under the CMR and international air under the Warsaw and Montreal conventions, each with its own per-kilogram limit.
Externally apparent damage or loss
At delivery
Counted from delivery.
Notice is due at hand-over where the damage is apparent from the outside.
Non-apparent damage or partial loss (domestic)
7 calendar days
Counted from delivery.
Non-apparent damage (international road)
7 days
Counted from delivery.
Tracking the CMR protest periods.
Non-apparent damage (international air)
14 days
Counted from delivery.
Longer than the road window, on the same carrier and the same terms.
Delay
21 days
Counted from the day after delivery.
Insured versus uninsured
No additional cover
Domestic carriage is limited under the LCTM, which the terms cite rather than restating as a figure. International road carriage is limited to 8.33 SDR per kilogram under the CMR, and international air carriage to 22 SDR per kilogram under the Warsaw and Montreal conventions.
With cover bought
An optional insurance is offered, capped at EUR 500 per shipment.
Delay and late delivery
Claimable, on a 21-day clock from the day after delivery. The terms cite the statutory limits rather than publishing a separate delay figure.
Evidence required
Correos Express does not publish a document list. Request one in writing before you need it.
Exclusions
- Damage arising from improper packaging
- Inherent defects in the goods
- Negligence by the shipper or the recipient
- Unforeseeable circumstances
- Transport of restricted merchandise
Filing the claim
- Who files
- The terms address the claim to Correos Express customer service and do not restrict it to one party in the published text.
- How to file
- In writing within the applicable notice period above, with apparent damage raised at delivery.
- Processing time
- The published terms set the notice periods and cite the statutory liability regimes; they do not publish a separate settlement timetable.
What quietly kills Correos Express claims
Three different concealed-damage windows apply under one set of terms: 7 days domestically, 7 on international road, 14 on international air. The mode of transport decides.
Delay is a separate 21-day clock and is counted from the day after delivery, not from the promised date.
The EUR 500 insurance cap is per shipment, so consolidating several valuable parcels onto one shipment does not raise the cover.
The domestic limit is the LCTM figure rather than a number in the terms, so the ceiling has to be read out of the statute rather than the contract.
FAQ
How long do I have to claim with Correos Express?
Apparent damage must be raised at delivery. Non-apparent damage or loss gets 7 calendar days domestically and on international road, and 14 days on international air. Delay claims run on a separate 21-day clock from the day after delivery.
What is the Correos Express liability limit?
International road carriage is limited to 8.33 SDR per kilogram under the CMR and air carriage to 22 SDR per kilogram under the Warsaw and Montreal conventions. Domestic carriage is limited under the LCTM, which the terms cite rather than restate. Optional insurance is capped at EUR 500 per shipment.
Sources
Verified 1 September 2026. This page summarises publicly published conditions for reference. A negotiated carrier contract, a rate-card annex or a service-specific annex can override any of it. Always check the deadline in your own agreement before relying on a figure here. Spotted a figure that has changed? Tell us and we will correct it.
Compare with other Spanish carriers
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